IMPORTANTS
Governing Terms
Written Agreement
Third Party Arrangements
Customer Warranties
Accurate Information
Limited Liability
Exclusions & limitation
Local Rules & Regulation
RATE:"
- Rates applicable to the Shipment are as set out in the Flyer Worldwide Express standard list rates on www.flyerfreight.com, or as expressly agreed otherwise in the relevant Flyer Worldwide Express transportation services agreement. Flyer Worldwide Express rates do not include duties, taxes, customs clearance Charges, or any other import or export Charges applicable to the Shipment. Rates and service quotations by employees and agents of Flyer Worldwide Express will be based upon information provided by the Sender but final rates and service may vary based upon the Shipment tendered and the application of these Conditions. Flyer Worldwide Express is not liable for, nor will any adjustment, refund or credit of any kind be made, as a result of any discrepancy in any rate or service quotation made before the tender of the Shipment and the rates, and other Charges invoiced to the customer.
- Rates applied shall be those rates applicable and in force at the time that the contract of carriage is made. Flyer Worldwide Express reserves the right to revise Charges set out in the Flyer Worldwide Express standard list rates or elsewhere on www.flyerfreight.com from time to time and without notice.
BILLING:
- Notwithstanding that Flyer Worldwide Express reserves the right to require payment of any Charges in advance as provided for in accordance with the Conditions, Invoices for any unpaid Charges are payable without discount within 3 days of the invoice date. Invoices for duties and taxes are payable upon receipt. Flyer Worldwide Express reserves the right to increase any amount unpaid at the due date, as of right and without prior notice of remedy, by 12 % (or such amount as applied by Flyer Worldwide Express per the local applicable payment terms and conditions) as liquidated damages for administrative costs, and a yearly interest of 6 % above the RBI Rate, to be calculated per commenced month or the maximum allowed interest rate under the applicable legislation, if lower.
- “Bill Sender” or “Bill Shipper” means Charges will be billed to the Sender.
- “Bill Recipient” or “Bill Consignee” means Charges will be billed to the Recipient. To bill Charges to the Recipient, the Recipient must have a valid Flyer Worldwide Express Account Number and this number must be entered in the appropriate section of the Air Waybill. Bill Recipient Shipments are acceptable for carriage to specified locations only. If the Recipient refuses to pay, the Charges will automatically be billed to the Sender.
- If applicable, duties and taxes may be assessed on the contents of Shipments. Flyer Worldwide Express is not required to make an advance payment of duties and taxes and may require the Sender, Recipient or liable third party to pay Flyer Worldwide Express prior to Flyer Worldwide Express discharging any liability for duties and taxes. The Recipient will be charged for such duties and taxes unless the “Bill Sender Duties and Taxes” or “Bill Third Party Duties and Taxes” box is marked on the Air Waybill and a valid Flyer Worldwide Express Account Number is indicated on the Air Waybill.
- Irrespective of any conflicting payment terms, the sender remains fully liable for all charges, including any applicable duties and taxes.
- Where permitted by law, Flyer Worldwide Express may provide electronic invoices as standard, unless the payer expressly requests otherwise.
INVOICE ADJUSTMENTS / DIMENSIONAL WEIGHT:
- When Air Waybills are produced by the Sender through any automated shipping device, any omission or incorrect entry on the Air Waybill concerning the weight or number of Packages will result in a billing based on Flyer Worldwide Express’s estimate of the number of Packages transported and Flyer Worldwide Express Conditions of Carriage either the dimensional weight at the time of billing or a standard default weight per Package estimate, as determined by Flyer Worldwide Express and which will be available upon request.
- Charges may be assessed based on dimensional weight. Dimensional weight is determined by multiplying a Package’s length x height x width (all in centimetres) and dividing by 5000 or such other number as specified by Flyer Worldwide Express from time to time on www.flyerfreight.com. If the result exceeds the actual weight, additional Charges may be assessed based on the dimensional weight. The rates of such additional Charges are available upon request and may be amended, without notice, by Flyer Worldwide Express.
REFUSAL OR REJECTION OF SHIPMENTS:
Flyer Worldwide Express reserves the right to refuse, hold, cancel, postpone or return any Shipment at any time if such Shipment would in the opinion of Flyer Worldwide Express be likely to cause damage or delay to other Shipments, goods or persons, or the carriage of which is prohibited by law or is in violation of any of these Conditions, or the Flyer Worldwide Express Account of the person or entity responsible for payment is not in good credit standing. The fact that Flyer Worldwide Express accepts a Shipment does not mean that such Shipment conforms to applicable laws and regulations or to the present Conditions.
RESTRICTIONS:
- Package size and weight restrictions vary by country or Flyer Worldwide Express services. Details are available upon request.
- Not more than one type of service may be indicated on a single Air Waybill.
- The shipper is allowed to ship upto 50 kgs on a single airway bill.
EXPORT CONTROLS:
Flyer Worldwide Express does not transport Shipments that violate export control laws. Sender is responsible for, and warrants, compliance with all applicable laws, rules and regulations of any country related to the transportation of the Shipment.
DANGEROUS GOODS:
Flyer Worldwide Express reserves the right to refuse, hold, cancel, postpone or return any Shipment at any time if such Shipment would in the opinion of Flyer Worldwide Express be likely to cause damage or delay to other Shipments, goods or persons, or the carriage of which is prohibited by law or is in violation of any of these Conditions, or the Flyer Worldwide Express Account of the person or entity responsible for payment is not in good credit standing. The fact that Flyer Worldwide Express accepts a Shipment does not mean that such Shipment conforms to applicable laws and regulations or to the present Conditions.
Lithium batteries that are primarily non-rechargeable require pre-approval to ship.
Each Shipment must be accompanied by the IATA Shipper’s Declaration for Dangerous Goods form when required.
Flyer Worldwide Express is required to maintain proper segregation of incompatible dangerous goods on all vehicles and aircraft. This necessity may cause the Shipment to move on the next available truck route or flight on which proper segregation can be maintained.
- PROHIBITED ITEMS
- PACKAGING & MARRKING
- CUSTOMS CLEARANCE
- DUTIES & TAXES
- ROUTE & DELIVERY
- UNDELIVERABLE SHIPMENTS
Flyer Worldwide Express prohibits the following items for shipment to any destination and the Sender agrees not to ship the same unless expressly agreed otherwise by Flyer Worldwide Express (additional restrictions may apply depending on origin and destination):
- Firearms, weaponry, ammunition and their parts.
- 3-D printing machines designed, or that function exclusively, to manufacture firearms.
- Explosives (Class 1.4 explosives may be acceptable to and from some locations; further information available upon request), fireworks and other items of an incendiary or flammable nature.
- Items resembling a bomb, hand grenade, or other explosive device. This includes but is not limited to inert products such as replicas, novelty items, training aids and works of art.
- Military items originating from any country in which an export control license is required.
- Human corpses, human organs or body parts, human or animal embryos, cremated or disinterred human remains.
- Live animals, including insects and pets.
- Animal carcasses, dead animals, or animals that have been mounted.
- Plants and plant material, including cut flowers (cut flowers are acceptable to and from certain markets including the Netherlands to the US, and all of Latin America; further information available upon request).
- Perishable foodstuffs, and foods and beverages requiring refrigeration or other environmental control.
- Pornography and/or obscene material.
- Money, including but not limited to cash and cash equivalents (e.g. negotiable instruments, endorsed stocks, bonds and cash letters), collectable coins and stamps.
- Hazardous waste, including but not limited to, used hypodermic needles and/or syringes or other medical, organic and industrial waste).
- Wet ice (frozen water).
- Counterfeit goods, including, but not limited to, goods under a trademark that is identical to or substantially indistinguishable from a registered trademark, without the approval or oversight of the registered trademark owner (also commonly referred to as “fake goods” or “knock-offs”).
- Marijuana, including marijuana intended for recreational or medicinal use, and marijuana-derived cannabidiol (CBD), any product with a delta-9-tetrahydrocannabinol (THC) concentration of more than 0.3 percent on a dry weight basis, and synthetic cannabinoids
- Raw or unrefined hemp plants, or their subparts (including, but not limited to, hemp stalks, hemp leaves, hemp flowers and hemp seeds).
- Tobacco and tobacco products, including but not limited to cigarettes, cigars, loose tobacco, smokeless tobacco, hookah or shisha.
- Electronic cigarettes and their parts, any other similar device that relies on vaporisation or aerosolization, and any non-combustible liquid or gel, regardless of the presence of nicotine, can be used with any such device.
Flyer Worldwide Express prohibits the following types of Shipments to any destinations and the Sender agrees not to ship the same (additional restrictions may apply depending on origin and destination):
- Shipments or commodities, the carriage, importation or exportation of which is prohibited by any law, statute or regulation.
- Shipments that require Flyer Worldwide Express to obtain any special license or permit for transportation, importation or exportation.
- Undeclared, excisable shipments or commodities that require regulatory approval and clearance.
- Shipments with a declared value for customs in excess of that permitted for a specific destination.
- Dangerous goods, except as permitted under the Dangerous Goods section of these terms and conditions.
- Packages that are wet, leaking or emit an odour of any kind.
Flyer Worldwide Express excludes all liability for Prohibited Items howsoever accepted (including acceptance by mistake or under notice). Flyer Worldwide Express reserves the right to reject Packages based upon these limitations or for reasons of security or safety. Flyer Worldwide Express shall be entitled to charge an administrative fee for Packages rejected and for the costs of returning goods, where applicable, to the Sender. Further information is available upon request.
Volumetric weight – A lightweight bulky parcel is charged according to volumetric weight. To calculate the volumetric weight of any parcel, the following formula applies:- Length x Width x Height (cm) / 5000=Volumetric weight (Kgs)
Any articles susceptible to damage as a result of any condition, which may be encountered in air transportation, such as changes in temperature or atmospheric pressure, must be adequately protected by appropriate packaging by the Sender. Flyer Worldwide Express shall not be liable for any damage arising out of changes in temperature, pressure or any kind of damage.
Flyer Worldwide Express does not provide temperature-controlled transport. Under no circumstances will Flyer Worldwide Express be obliged to add dry ice to Shipments or to provide re-icing services, notwithstanding any oral or written statements from the customer or Flyer Worldwide Express to the contrary. Flyer Worldwide Express does not recommend the use of wet ice (frozen water) as a refrigerant.
If the Recipient refuses a Package or the Package leaks, is damaged, or emits an odour (collectively “Leakage”) it will be returned to the Sender, if possible. If the Package is refused by the Sender, or it cannot be returned because of Leakage, the Sender will be liable for and agrees to reimburse and otherwise indemnify Flyer Worldwide Express for all costs, fees and expenses incurred in connection with the clean-up and/or disposal of the Package. Flyer Worldwide Express reserves the right, without liability, to refuse or dispose of a Package showing indications of Leakage.
INSPECTION OF SHIPMENTS
Flyer Worldwide Express may, at its sole discretion, or upon the request of the competent authorities, open and inspect any Shipment without notice at any time, and shall incur no liability of any kind therefore.
Flyer Worldwide Express shall not provide any Proof of Delivery after 7 days of delivery of shipment.
- Shipments that cross national borders may be cleared through customs. The sender is responsible for making sure goods are shipped in compliance with all customs regulatory requirements, for providing all documentation and information required for the clearance, and for representing and warranting that all statements and information it provides relating to the goods and the clearance of the Shipment are and continue to be true, correct and complete, including the appropriate Harmonized System Code. Shipments requiring documentation in addition to an Air Waybill (e.g. a commercial invoice) may require additional transit time. We retain the discretion to impose penalties, fines, damages, or other costs, including storage fees, incurred due to government enforcement or your breach of these obligations.
The Sender is responsible at its own expense for making sure goods shipped internationally are acceptable for entry into the destination country under the applicable laws and complying with all licensing or permitting requirements when applicable.
The Sender may also be required to provide additional information to obtain clearance from other regulatory agencies in the destination country prior to delivery to the Recipient. Shipments that contain goods or products that are regulated by multiple government agencies within other destination countries (such as the national agencies responsible for food safety, public health protection, pharmaceuticals, medical products, plant and animal, wildlife products, telecommunication and other electronic equipment standards, and comparable agencies) may require additional time for clearance. All charges for sending to and returning from countries where entry is not permitted will be charged to the Sender.
When Shipments are held by customs or other agencies due to incorrect or missing documentation, Flyer Worldwide Express may attempt to notify the Recipient. If local law requires the correct information or documentation to be submitted by the Recipient and the Recipient fails to do so within a reasonable time as Flyer Worldwide Express may determine, the Shipment may be considered undeliverable subject to applicable laws (see Section of Undeliverable Shipments). If the Recipient fails to supply the required information or documentation and local law allows the Sender to provide the same, Flyer Worldwide Express may attempt to notify the Sender. If the Sender also fails to provide the information or documentation within a reasonable time as Flyer Worldwide Express may determine, the Shipment will be considered undeliverable subject to applicable laws. Flyer Worldwide Express assumes no responsibility for its inability to complete a delivery due to incorrect or missing documentation, whether or not Flyer Worldwide Express attempts to notify the Recipient or Sender.
Where permissible by local law or unless instructed otherwise Final delivery company will provide customs clearance of international Shipments. The consignee has to submit the Shipment information to customs and other regulatory agencies for clearance. The final delivery company may charge an ancillary clearance service fee, where applicable, on international Shipments for clearance processing, for services requested by the Sender, Recipient or third party, or to recover the costs passed to the Delivery company by the regulatory agency for regulatory filing. The types and amounts of fees vary by country.
Flyer Worldwide Express will act as an agent for the Sender or Recipient (as applicable) solely for the purpose of clearing and entering the shipment through customs. When applicable and appropriate, the Sender shall authorise Flyer Worldwide Express, or the broker designated by Flyer Worldwide Express, to make and file customs declarations and all related actions as a direct representative, in the name of and on behalf of and at the risk of the Sender or Recipient. Sender shall ensure Recipient authorises Flyer Worldwide Express in accordance with this provision, when applicable.
The delivery company will not advance or bill any duties and taxes if the Clearance Broker has been appointed. Commodity acceptability and restrictions when using Delivery Company International Broker Select vary by country.
For Shipments that must be cleared through customs by the Recipient, the Delivery Company will deliver the customs paperwork to the Recipient, and delivery of paperwork constitutes timely delivery.
To complete clearance of certain items through customs, the Delivery Company may advance duties and taxes as assessed by customs officials on behalf of the payer and assess a surcharge for doing so. For all Shipments, the Delivery Company may contact the payer and require confirmation of reimbursement arrangements as a condition to completion of clearance and delivery, and at the discretion of the Delivery Company, require payment of duties and taxes before release of the Shipment to the Recipient. Contact Flyer Worldwide Express customer service for further details.
In the event the accuracy or propriety of duties and taxes assessed on a Shipment is disputed, the Delivery Company or its designated broker may review the shipping documents tendered with the Shipment. If Flyer Worldwide Express determines that the duties and taxes were properly assessed, the Sender agrees to pay the duties and taxes or the Sender undertakes that the Recipient pays, as applicable.
In the event the Delivery Company advances duties, taxes or other fees, on behalf of the payer, the payer will be assessed an ancillary clearance service fee based on a flat rate or a percentage of the total amount advanced.
Irrespective of any conflicting payment terms, the sender is fully responsible for all duties, taxes, and fees, including those advanced by us. If a Recipient or a third party from whom reimbursement confirmation is required refuses to pay the duties and taxes upon request, we may contact the Sender, for the same. If the Sender refuses to make satisfactory arrangements to reimburse Flyer Worldwide Express, the Shipment may be returned to the Sender (in which case, the Sender will be responsible both for original and return charges), or placed into a general order warehouse or a customs-bonded warehouse, or considered undeliverable. If Transportation Charges for a Shipment are billed to a credit card, Flyer Worldwide Express reserves the right to also settle uncollected duties and tax charges associated with that Shipment to the credit card account.
Subject to the options available at specified locations, if Flyer Worldwide Express cannot obtain satisfactory confirmation of arrangements to reimburse it for amounts to be advanced for duties and taxes, a Shipment might be delayed. Such delays, or any other failure to comply with these Conditions, constitute liabilities not assumed and not service failures.
We assume no responsibility for Shipments abandoned in customs, and such Shipments may be considered undeliverable.
Flyer Worldwide Express reserves the right to route a Shipment in any way it deems appropriate. There are no stoppages on route, which are agreed upon at the time of tender of the Shipment. Some Shipments may be consolidated or forwarded by Flyer Worldwide Express for transportation on third-party vehicles, as Flyer Worldwide Express may determine in its sole discretion. The Sender agrees to Flyer Worldwide Express's right to divert any Shipment (including the use of other carriers) to facilitate its delivery.
Flyer Worldwide Express may deliver to the Recipient at the address mentioned on the Air Waybill, or to someone other than the person or entity named on the Air Waybill having apparent authority to accept the Shipment in the name and on behalf of the Recipient. Shipment addresses should always include the complete address of the Recipient and its telephone or mobile number. The Shipper recognizes and explicitly accepts that in certain destination countries, the delivery may be made to a third party or a letterbox or any other place accessible to the Recipient. (Post office box addresses may be used for certain international locations but must include a valid telephone, and mobile number on the Air Waybill.
Flyer Worldwide Express shall not be liable in any circumstances for any claim, which relates to seizure or detention of goods in the course of transit by Customs or other government authorities.
Shipments to hotels, hospitals, government offices or installations, university campuses or other facilities which have a mail room or central receiving area may be delivered to the mailroom or central receiving area unless otherwise authorised and approved by Flyer Worldwide Express prior to shipping.
Dangerous goods may not be rerouted to an address other than the original intended address of the Recipient provided by the Sender. (Note: Shipments may be made available as hold for pickup or be returned to the Sender.)
Any requested change to an address that is not a reroute or an address correction is a new Shipment, and new Transportation Charges will apply.
At its sole discretion, Flyer Worldwide Express may refuse to pick up or deliver a Shipment, or use alternative pickup or delivery arrangements, to maintain the safety of its employees and in cases in which Flyer Worldwide Express believes that its services may be used in violation of any applicable laws, regulations or rules.
An undeliverable Shipment cannot be delivered for reasons that include but are not limited to, any of the following: (i) the Recipient’s address is incomplete, illegible, incorrect or cannot be located, (ii) the Shipment was addressed to an area not served by Delivery Company, (iii) the Recipient’s place of business is closed (iv) delivery is impossible because of the unavailability or refusal of an appropriate person to accept delivery or sign for the delivery of the Shipment on the initial delivery attempt or reattempts, (v) the Shipment is unable to clear customs, (vi) the Shipment would likely cause damage or delay to other Shipments or property, or injury to persons, (vii) the Shipment contains prohibited items, (viii) the Recipient is unable or refuses to pay for a Bill Recipient Shipment, (ix) the Shipment was improperly packaged or (x) the Shipment’s contents or packaging are damaged to the extent that re-wrapping is not possible.
If a Shipment is undeliverable for any reason, Flyer Worldwide Express may attempt to notify the Sender to arrange for the return of the Shipment, without prejudice to any local regulatory constraints. If the Sender cannot be contacted within three (3) Business Days or fails to give instructions within a reasonable period of time as determined by Flyer Worldwide Express, the Delivery Company at its sole discretion, may return the Shipment to the Sender; or place the Shipment in a general order warehouse or customs-bonded warehouse or dispose of the Shipment. If a Shipment cannot be delivered, cleared through customs or returned, the Shipment may be transferred or disposed of by Delivery Company at its sole discretion. The Sender will be liable for any and all costs, Charges and fees incurred in returning, storing or disposing of an undeliverable Shipment unless the Shipment was undeliverable due to the fault of the Delivery Company.
Shipments that cannot be returned due to local regulatory constraints will either be placed in a general order warehouse or a customs-bonded warehouse or disposed of at the Delivery Company’s sole discretion and any location. The Sender agrees to pay any costs incurred by the Delivery Company in such placement or disposal.
Return Charges will be assessed to the Sender together with the original Charges unless the Shipment was undeliverable due to the fault of the Delivery Company. Also included will be any other Charges incurred by the Delivery Company including but not limited to duties, taxes and storage fees, if applicable. For returned Shipments containing dangerous goods, the Sender must supply a completed return Air Waybill and all other required documents.
DECLARED VALUE & LIMITED OF LIABILITY:
As per the Indian customs 25000/- INR value of goods can be shipped through courier (CSB- IV) mode. If goods value is more than 25000/- INR it must be shipped CSB – V or Commercial mode. It is the Customer’s duty to provide genuine goods value.
Irrespective of any higher declared carriage value, Flyer Worldwide Express’s liability for shipment loss is limited to INR 25,000 or the shipment’s actual or declared value. We may require independent verification of the value of any claimed shipment.
The Flyer Worldwide Express shall not be liable for or in respect of any loss or damage suffered by the customer howsoever caused or arising and without limiting the generality of the foregoing, whether caused or arising by reason or on account of loss or damage to goods, mis-delivery or non-delivery, delay in delivery, concealed damage, deterioration contamination, evaporation, cancellations or delays in scheduled air flights, in customs procedures or any internal re-mailing or any other means of on- forwarding in or to overseas countries, war, invasion, acts of foreign enemies, hostility (whether war be declared or not ), civil war, rebellion, insurrection, military or usurped power, confiscation or under the order of any Government or public or local authority and whether or not the same shall be due or alleged to be due to the negligence or any deliberate misconduct or any wrongful act on the part of the Flyer Worldwide Express, its servants or agents or any other person entity.
The maximum Declared Value for Customs and Carriage is limited and may vary per location. If applicable, The claim value of shipment/carriage cannot exceed the declared value for customs or 25,000/- INR.
Flyer Worldwide Express is not liable for any loss of, damage to, or delay, misdelivery or non-delivery of unacceptable Shipments, including but not limited to cash or currency
If the Declared Value for Carriage for a Shipment exceeds the authorised limits, such value shall automatically be reduced to the authorised limits for such Shipment.
Regardless of the declared value for carriage of a package, Flyer Worldwide Express’s liability for loss, damage, delay, misdelivery, non-delivery, misinformation, any failure to provide information, or misdelivery of information will not exceed the shipment’s repair cost, its depreciated value, its replacement cost, or the customs declared value, whichever is less, subject to a maximum of 25,000/- INR.
The contract between the Flyer Worldwide Express and its customers shall be governed by local law and the parties submit to the exclusive jurisdiction of the local courts competent to deal with disputes arising out of this contract.
NO WARRANTIES OR GUARANTEES:
Save as expressly set out herein Flyer Worldwide Express makes no warranties /guarantees, express or implied.
CLAIMS:
There will be no claim due to damage, delay or shortage of parcel contents. Delivery Company reserves the right to inspect damaged Shipments on the customer’s premises as well as the right to retrieve the damaged Package for inspection at a Delivery Companies facility.
All of the original shipping cartons, packing and contents must be made available for inspection by the Delivery Company and retained until the claim is concluded.
Any dispute arising between the parties or any dispute or differences arising from this consignment as to the performance or non performance of the foregoing terms and conditions shall be subject to the exclusive and irrevocable jurisdiction of courts at CHENNAI”